Terms and Conditions

These Terms and Conditions (“Terms”) apply to all tutoring services provided by TutorChase Ltd. By purchasing packages, booking lessons, or using TutorChase’s services, you agree to these Terms

1. About Us

TutorChase Ltd is a company registered in England and Wales (Company No. 12929942) with its registered office at 71–75 Shelton Street, London, WC2H 9JQ.
We provide:
- Private online tutoring services, and
- A subscription-based revision platform (covered separately by Platform Terms).

2. Definitions

“TutorChase” / “We” / “Us” – TutorChase Ltd.
“Client” / “You” – the purchaser of tutoring services (including parents/guardians, students, or companies).
“Tutor” – an independent contractor engaged by TutorChase to deliver tutoring.
“Services” – tutoring, admissions support, proofreading, consultancy, and related services.
“Session” – a single online tutoring lesson.
“Package” – a prepaid block of tutoring hours purchased in advance.
“PAYG” – Pay-As-You-Go lessons invoiced per session.
“Platform” – the TutorChase online revision platform.
“Force Majeure” – an event beyond reasonable control preventing obligations being met.

3. Our Services

- TutorChase introduces clients to tutors, manages administration, and processes payments.
- We make reasonable efforts to ensure tutors are suitably qualified. Clients may request a different tutor at any time if they are not satisfied.
- Tutors are engaged as independent contractors and are not employees of TutorChase.

4. Payments

- Packages: Most tutoring is sold in packages of prepaid hours. Packages must be paid in full before lessons take place.
- No Refunds: All packages are non-refundable, whether used in part or not.
- Auto-Renewal: When a package is completed, it will automatically renew for the same size as the previous package. Renewals are also non-refundable.
- Expiry: Packages must be used within 12 months of purchase. Any unused hours after this period will expire.
- PAYG: In limited cases, lessons may be purchased individually. Invoices are issued immediately after the lesson and must be paid immediately.

5. Invoices

- All invoices are issued electronically unless otherwise agreed.
- Package invoices are due in advance. PAYG invoices are due immediately.
- Overdue invoices must be settled within 48 hours, otherwise lessons may be suspended.
- Clients must not pay tutors directly, as such payments are invalid.

6. Client Obligations

- Provide accurate information on aims, schedules, and requirements.
- Notify TutorChase promptly of timetable changes.
- Do not attempt to bypass TutorChase by arranging private lessons or payments with tutors. During the term of this Agreement and for 12 months after termination, you must not solicit or pay any tutor introduced by TutorChase outside of TutorChase.
- Ensure minors are appropriately supervised during online lessons.
- Maintain respectful and professional conduct at all times.

7. Cancelled & Missed Sessions

- Cancellations with ≥24 hours’ notice: The session will be rescheduled.
- Cancellations with <24 hours’ notice: The full session cost will be deducted from your package (except for a one-time courtesy waiver at TutorChase’s discretion).
- No-shows: Missed sessions without notice are always charged in full.
- PAYG Clients: Cancellations and no-shows will be invoiced in full and must be paid immediately.

8. Confidentiality & Data Protection

- Both parties must treat personal and confidential information with care.
- TutorChase processes data in line with GDPR and our Privacy Policy.

9. Intellectual Property

- All TutorChase content, including websites, platform resources, and materials, remains the property of TutorChase Ltd.
- Clients may not copy or distribute TutorChase content without written permission.

10. Safeguarding

TutorChase is committed to safeguarding students and promoting child protection.
- All tutors and clients must comply with the TutorChase Safeguarding Policy, which forms part of these Terms.
- The policy sets out how concerns should be reported and how we vet tutors.
- Clients may request to see a tutor’s DBS certificate before lessons begin.

11. Termination

- TutorChase may suspend or terminate services if you breach these Terms.
- Either party may terminate by mutual agreement in writing.
- Termination does not affect obligations already incurred (such as unpaid invoices).

12. Limitation of Liability

- Nothing in these Terms limits liability for death, personal injury, or fraud.
- TutorChase provides introductions to tutors but does not guarantee specific outcomes, qualifications, or results.
- Tutors are independent contractors and are not employees of TutorChase.
- TutorChase will not be liable for academic results, lost opportunities, or indirect losses connected with tutoring services.

13. Force Majeure

If either party cannot perform obligations due to events beyond reasonable control, obligations (except payment) will be suspended until the event is resolved.

14. Notices

All notices must be in writing to:
TutorChase Ltd, 71–75 Shelton Street, London, WC2H 9JQ, UK
Email: info@tutorchase.com

15. Governing Law & Disputes

- These Terms are governed by the law of England and Wales.
- Disputes will first attempt resolution by negotiation or mediation.
- If unresolved, disputes are subject to the exclusive jurisdiction of the English courts.